Refund Policy
Last updated: 6/9/2025
1. General Policy
At Janya Foundation, we understand that sometimes circumstances may require a refund. While donations are generally considered final and non-refundable due to their charitable nature, we have established this policy to address specific situations where refunds may be appropriate.
Important: All refund requests must be made within 7 days of the original donation.
2. Eligible Refund Scenarios
Refunds may be considered in the following circumstances:
✅ Duplicate Transactions
If you accidentally made the same donation multiple times due to technical issues.
✅ Technical Errors
If a technical malfunction resulted in an incorrect donation amount being charged.
✅ Unauthorized Transactions
If someone made a donation using your payment method without your authorization (requires proper documentation and police report if applicable).
✅ Payment Gateway Errors
If there was an error on the payment gateway side that resulted in incorrect processing.
3. Non-Eligible Scenarios
Refunds will NOT be provided in the following cases:
❌ Change of Mind
Simply changing your mind about making a donation after it has been processed.
❌ Financial Hardship
Personal financial difficulties that arise after making a voluntary donation.
❌ Disagreement with Programs
Disagreement with how the foundation operates or uses funds (all our activities are transparent).
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to janyafoundation.04@gmail.com within 7 days of your donation with the subject line "Refund Request"
- Provide Details: Include your transaction ID, donation amount, date of donation, and reason for refund request
- Submit Documentation: Provide any supporting documents (screenshots, bank statements, etc.)
- Wait for Review: Our team will review your request within 3-5 business days
- Receive Decision: You will be notified of our decision via email
5. Refund Timeline
Review Process
- • Initial review: 1-2 business days
- • Detailed investigation: 3-5 business days
- • Decision notification: Within 5 business days
Refund Processing
- • Credit/Debit Cards: 5-7 business days
- • Net Banking: 3-5 business days
- • UPI/Wallets: 1-3 business days
6. Subscription Cancellations
For monthly subscription donations:
- You can cancel your subscription at any time
- Cancellation takes effect from the next billing cycle
- No refunds for the current month's donation
- You can manage subscriptions through your Razorpay dashboard
7. Contact Information
For refund requests or questions about this policy:
Email: janyafoundation.04@gmail.com
Phone: 9870930101 / 9321496142
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Address: Ulwe Navi Mumbai, Maharashtra
8. Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage donors to review this policy periodically.